…customer service.
In my team we all perform essentially the same task - "make our customers happy". It's something we would all do well to remember as the company gets bigger and at those times when "they" (the end-users, our customers) get on top of us (as it were).
Every time one of our users has a problem, they call us. Each call is an opportunity to improve our relationship with them! Think about this - anyone in the team that speaks to our end-users is an ambassador for all of IT, again an opportunity to improve our relationship with the customer.
"customer service? - it's what we do"
Go on, surprise and delight someone today, you know it makes sense!
Cheers,
Ian.
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